Terms and Conditions

Welcome to Cabunion, a product of Kridha Travel World (“we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your use of our website www.cabunion.com, mobile application, and related services (collectively, the “Platform”).

By accessing or using Cabunion, you agree to these Terms. If you do not agree, please refrain from using the Platform.

1. Services Overview

Cabunion provides an online platform connecting customers, drivers, and travel agents for cab booking, intercity rides, and travel-related services. In future, Cabunion may also offer additional services such as:

• Hotel and flight bookings
• Wallet and subscription features for easier payments and offers

All such future features will be governed by these Terms once introduced.

2. Account Registration

Users may need to register using their name, contact number, and email address. You agree to provide accurate, up-to-date information and keep it updated. Cabunion reserves the right to suspend or terminate accounts if false or fraudulent information is detected.

3. Payments

All payments are processed securely via Razorpay. Customers can pay drivers directly after trip completion, either in cash or through online payment methods. Platform service charges, if applicable, will be shown before final confirmation of the booking.

4. Commission and Agent Program

Registered agents may earn a commission when a driver accepts a trip booked through their referral or platform activity. Commission structures are managed and updated by Cabunion at its sole discretion.

Drivers are paid directly by customers upon trip completion. Cabunion only facilitates the process and is not responsible for disputes between customers, agents, or drivers, though we will act as a mediator for support.

5. Cancellation Policy

• Ride Bookings:
  - Cancel more than 3 hours before pickup → No cancellation charge.
  - Cancel within 3 hours of pickup → 50% cancellation charge.
  - Cancel within 1 hour of pickup → 100% cancellation charge (no refund).
  - For emergencies, users may contact customer support for special review.
• Subscription Cancellations (Upcoming Feature):Users will be able to cancel subscriptions anytime through account settings.

6. Refund Policy

• Refunds for ride bookings will be issued strictly according to the Cancellation Policy listed above.
• Refunds are generally processed back to the original payment method within 30 min, depending on bank/payment gateway timelines.
• Subscription Refunds (Future Feature):Refunds may be requested within 48 hours of purchase once subscriptions go live.
• Convenience fees or service charges (if applicable) are non-refundable.

Payout Release Rules

• Payout for a trip (i.e agent commission is created) and recordedonly after the Driver or Agent marks the trip as completed.
• A trip can be marked as completed only after 24 hours from the moment the trip was accepted.
• This 24-hour delay prevents manipulation, ensures trip validity, and allows Cabunion to validate any disputes or cancellations.
• Once marked complete, the payout will be generated in the system and processed as per the payout cycle defined by Cabunion. Which is within 24 hours from the moment the trip marked completed.

7. Wallet and Subscription (Future Features)

Users will be able to add money to a Cabunion Wallet using Razorpay. Wallet withdrawals or refunds will follow RBI-compliant guidelines. Cabunion may modify or discontinue any wallet or subscription feature.

8. Hotel and Flight Booking (Upcoming Features)

Cabunion may offer hotel and flight booking services in future. All cancellations, refunds, and disputes will follow the policies of the respective service provider (hotel, airline, or agency).

9. Limitation of Liability

Cabunion acts solely as a facilitator and is not responsible for service quality, delays, or losses caused by third parties. Our liability in any case is limited to the amount paid to Cabunion for the disputed transaction.

10. Data and Privacy

Cabunion collects and processes data in accordance with our Privacy Policy. We only collect basic contact details for communication and do not share data with unaffiliated third parties without consent.

11. Intellectual Property

All logos, design elements, and content on the Platform belong to Kridha Travel World. Users may not copy or reproduce any material without written permission.

12. Governing Law and Jurisdiction

These Terms are governed by Indian law. Any disputes shall fall under the exclusive jurisdiction of courts in Faridabad, Haryana (India).

13. Contact Us

For assistance, contact us:
📞 9675641555
📧 contact@cabunion.com

14. Updates to Terms

Cabunion may update these Terms at any time. Revised Terms will be posted with the updated date.